The proof promise
Nothing is stitched
until you’ve seen it.
Every personalized order is proofed before it’s sewn. You approve a picture of your exact layout — monogram, thread, placement — and your yes is the only go-ahead I work from.
How ordering works
Five steps, one promise.
You personalize.
Choose your lettering style, your initials or name, and your thread color. For a custom piece, you also pick your fabric and welting from 230 Cotton Couture colors. The personalizer shows you a live preview as you go.
I lay out your real stitch file.
Once you order, I build the actual embroidery file — the PES or DST the machine will read — sized, spaced, and placed for your specific piece. This is your monogram as it will truly be sewn, not a mock-up.
You get a proof by email.
I send you a proof of that layout: the exact letters, the thread color, and where it sits on the piece. You see precisely what you’re getting while there’s still time to change it.
You approve — or you don’t, yet.
Want the initials larger, the thread a shade warmer, the placement higher? Tell me, and I’ll send an updated proof. Nothing moves forward until you’re happy and you say yes.
I stitch it, and ship it.
Only then do I sew — your approved layout, appliquéd and satin-finished by hand, then carefully packed and sent to you.
About “all sales final”
Final, because it’s already right.
Personalized work can’t be resold, so — like any monogram shop — all personalized sales are final. I’ve built the whole process around making that a promise instead of a risk.
The proof is the safeguard. You will have seen and approved your exact layout before a single stitch is made, so “final” only ever means the piece already matches what you agreed to. If something arrives flawed on my end, I’ll of course make it right.